Frequently Asked
Questions
Do you have questions? We have the answers! Check out our frequently asked questions for the solution to your issue. If your question still isn’t answered, you can reach us through our contact page!
FAQ
What are the minimum order requirements for custom sensors?
This depends entirely on your requirements for a custom-made sensor. For example, if a different bandwidth, measuring range or cable is required, this is possible from as little as 20 pieces. If, for example, a separate plastic housing must be made, this will affect the price of the sensor and the minimum order requirements. Feel free to request a quote for a price indication.
Are sensors from DIS Sensors always in stock?
No. We do not always have all of our products in stock. However, a large part of our standard products are in stock in the Netherlands.
How can I return a sensor?
If your sensor does not work as expected we ask that you first consult the datasheet, user manuals and knowledge base. If this does not help, please contact your distributor for assistance or mail to support@dis-sensors.com.
Of course, we would like to hear from you if the sensor is not working properly. Please follow the following steps to do so:
- Fill out the enclosed RMA form completely.
- Send this form to RMA@dis-sensors.com
- Do not return the sensor until you have received a confirmation email.
We appreciate your cooperation and commitment to the smooth running of these processes. Please do not hesitate to contact us for assistance.
How do I find out the prices of the sensors?
If you email the item number and the desired number of sensors to the relevant distributor, they will send you an appropriate quote. You can also, if you use the product selector, request a quote directly online with the click of a button.
Where can I find datasheets?
Our knowledge base explains how to find the right datasheet.
I see that inclination sensors, acceleration sensors and tilt switches have the same family name (QG) in the product code. Why is that?
Technically, all these sensors are made with acceleration chips that measure gravitational forces (g-forces), hence the ‘G’ in the name. The gravitational force of the earth is a special form of g-force.
An inclination sensor measures the angle relative to the horizon using the imaginary line from the center of the earth as a reference point. The tilt switch uses this line to switch when a certain angle is reached and the acceleration sensor measures g-forces such as the gravitational force in the direction in which the sensor is sensitive (1, 2, or 3 axes).
Can I buy sensors with a different cable type, cable length and connector?
Yes, you can. On our website you will find the standard versions of the DIS sensors. These sensors are mostly suitable for doing tests. If you need a (small) series of sensors, custom-made sensors can be supplied. Basically DIS Sensors can supply all cables, cable lengths, connectors, gains etc. To submit requests and to retrieve surcharges please fill out the form below with as much detail as possible.
Can I buy sensors with a different range?
Yes, that’s no problem at all. Our wide range of high-quality sensors are designed to meet the specific needs of your projects. To ensure that we can provide you with the most accurate pricing and options, please fill out the form below with as much detail as possible.
Can I buy different sensors with an analogue output signal?
Sure you can. DIS Sensors can supply all required analogue output signals, such as 0 – 20mA, 0 – 5V , 1 – 9V, 0 – 10V etc. To submit requests and to retrieve surcharges please fill out the form below with as much detail as possible.
Can I buy sensors with a custom case?
Yes, you can. We can develop custom-made housing, for example: die-cast housing or turning and milling. Please contact your local distributor or submit a request by filling out the form below.
Can I use a sensor mounted horizontally or vertically?
Sometimes you can, but usually this is not possible. The right mounting method is listed on the datasheet in the box left of the product photo.
Default:
1 – axis sensor from QG30- series: horizontal or vertical
1 – axis sensor from QG65/76- series: vertical
2 – axis sensor: horizontal
Sometimes it is possible to adjust the sensor to make a different method possible.If you have questions about how to adjust the sensor please contact us by filling out the form below.
The centering of a sensor fails. What could be wrong?
For safety reasons the centering feature is only available during the 1st minute after power-up and for another 1 minute after a successful centering action.
Centering is done by connecting the sensor to the centering wire (not connected/ loose). Then you have to hold the centering wire for at least 0.5 seconds to ‘ground’. The sensor has to see the transition from ‘loose’ to ‘ground’.
In addition, some sensors (usually the ones that are mounted horizontally) have a centering-range which is limited to ± 5° horizontally to prevent the sensor being centered at eg. 30° tilt and not functioning properly. Vertically mounted sensors have no range limitation and can be centered over the full 360°. A possible limitation of the centering function is always specified in the datasheet.
