FAQ

• Everything about COVID-19
  • What measures do you take to prevent the further spread of COVID-19?

    To prevent the spread of COVID-19 we follow these measures:

    • Our employees have to stay at home if they have a cold, a cough, a sore throat or a fever.
    • Our employees are encouraged to work from home or stagger their working times if possible.
    • We routinely clean all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs
    • Visiting appointments with external parties are cancelled. Only when absolutely necessary and in consultation with management and under strict conditions appointments are allowed.

     

    
    

  • Does COVID-19 affects the delivery time of your sensors?

    At this point we can currently still guarantee the general delivery capacity of DIS Sensors. We will do our utmost to keep any possible delivery delays to a minimum.

  • Where can I find the latest information about COVID-19?

    The latest information of the effects on COVID-19 on our company can be found here.

• General
  • In the country list of distributors, I can’t find the country where I am located. However, I am interested in your products. What can I do?

    We would advise you to contact a distributor in your vicinity. If that is still too far away, please contact DIS Sensors in the Netherlands. We will ensure that you receive a suitable offer and arrange for the supply of your order.

  • I’d like to know the price of a certain type sensor, but I can’t find a webshop or price list on your website. How can I find out the price?

    Please send the product code and the desired amount of sensors to the distributor, they will send you an offer. If you use the product selector, you can directly request a quote online at the push of a button.

  • Where can I find the datasheet?

    For more information check our knowledgebase: 

    https://support.dis-sensors.nl/kb/faq.php?id=20 

• Orders, delivery, shipping and returns
  • What is the delivery time of DIS Sensors?

    We maintain a standard delivery time of 12 weeks. The delivery time can naturally be shortened for urgent orders. A sample for verification can be send to you on a shorter term, most often within 2 weeks.

  • Are DIS Sensors’ products always in stock?

    No, not all DIS Sensors’ products are always in stock. However, some of our range is always in stock in the Netherlands.

  • What are the minimum purchase requirements for a tailor-made DIS sensor?

    That depends on your requirements. For example, if you require a different bandwidth, a different range or a different cable, then the minimum order would be around 20 units. If you require a different plastic housing, then that could affect the price of the sensor, or the minimum order requirements, or both. 

  • How can I return sensors?

    If your DIS Sensors sensor does not perform as expected:

    Please check the sensor datasheet, user manuals, and knowledge database. Consider contacting support@dis-sensors.com

    If you are convinced that the defect and/or complaint is justified:

    1. Please take the time to complete the enclosed RMA form in full.
    2. Submit this form to  RMA@dis-sensors.com
    3. To ensure a streamlined and smooth process, please wait for our confirmation before returning any material.
    (Do not send sensors directly without confirmation)

    We appreciate your co-operation and commitment to the smooth running of these processes. Please do not hesitate to contact us for assistance

• Technical questions
  • How does an inclinometer work?

    An inclination sensor is used in situations where accurate positioning or constant monitoring of the angle in relation to gravitational pull is essential. An inclination sensor measures the angle with respect to a horizontal position, whereby an imaginary line from the centre of the earth serves as a reference.

  • More questions?

    If you have more questions please acces our free knowledgebase:

     

    https://support.dis-sensors.nl/kb/index.php

• Other
  • Can you inform me about the latest (product) news?

    The easiest way to be kept informed is to subscribe to our newsletter. To do so, just go to our homepage, fill in our name and e-mail and click on "subscribe".  

  • How can I unsubscbribe from your newsletter?

    Please send an e-mail to info@dis-sensors.com saying you wish to unsubscribe from our newsletter. We will remove your email from our mailing list.